Frequently Asked Questions
Why should I choose your USB Arc Lighters?
We are a dedicated professional USB lighter manufacturer focusing on long-term partnerships. We offer comprehensive support, tailored strategies according to local cultures, and prioritize responsibility toward every customer's satisfaction.
What are the lead times for samples and mass production?
Samples are ready within 1-2 days, wholesale orders take between 3-7 days depending on order volume, and customized OEM samples take 7-10 days. Mass production is typically completed in 15 working days after order confirmation.
How long does the battery last and how does it charge?
The arc lighter is powered by a 220mAh rechargeable battery and takes about 2 hours to fully charge. On a single charge, it can ignite approximately 200 cigarettes, and the battery supports up to 500 recharge cycles.
Can this lighter operate in windy or cold weather?
Yes. Because the lighter is completely flameless and utilizes electrical arcs, it operates reliably under any weather conditions, particularly on highly windy days.
What are the MOQ requirements for custom orders?
We accept sample orders with no strict MOQ. Standard OEM customization starts at 100 units (free OEM service from 1000 units), while full ODM design customization starts at an MOQ of 1000 units.
What warranty and protection policies do you offer?
We provide a 6-month warranty on our products. If there are any manufacturing issues, replacement parts are sent free of charge in your next order. We also prioritize the privacy of your custom designs and sales areas.